01Who we are, and what these terms cover

Souhail Agency a digital agency based in Morocco. referred to in this document as “we” or “the agency”, and to you as “the client”.

These terms apply to everything we provide: interface and user experience design, web and WordPress development, AI dashboards, chatbots, Automation, and hosting.

By using our site or buying any service, you have accepted these terms. If you do not accept them, do not use the service.

And when we sign a separate contract for a project, with you, the contract governs wherever the two differ, and these terms remain in force for whatever it does not mention.

02your account

Some of our services need an account, the hosting control panel among them. The username is your email address, and you are the one who chooses the password.

We do not see your password and cannot read it — it is stored hashed, not as text. which is why we cannot send it to you, we give you a way to set a new one instead.

• You are responsible for everything that happens in your account, and for keeping your password secret.
• Tell us at once if you suspect anyone has reached your account.
• The details you give us must be correct and up to date, your email above all — alerts and invoices arrive on it.

03Hosting

What we guarantee

We aim to keep your service available 99.9% per month, Maintenance announced in advance is not counted against this figure, nor are failures outside our control, such as an outage at the infrastructure provider or on the network.

Backups

We take backups daily and keep them 14 days.

Acceptable use

The server's resources are shared with our network and bounded by your plan. The following are not allowed on our servers:

• sending spam, or any bulk mail without the recipients' prior consent.
• hosting malware, or phishing pages, or intrusion tools.
• content that infringes someone else's intellectual property.
• content contrary to Moroccan law, or content that abuses minors.
• mining, or anything that consumes the server's resources to the harm of others on the network.

When we spot a breach we write to you and give you time to put it right. And where the danger is immediate — malware spreading, or an attack coming from your server — we stop the service at once and tell you afterwards.

Your content, your responsibility

You own what you upload and you are responsible for it. We do not review clients' content and we do not monitor it, but we act when a documented report reaches us.

04Domains

When we register a domain for you, we do it through an accredited registrar, andIt is registered in your name, not in ours. its ownership is entirely yours, and you can move it to any other provider whenever you wish.

• Registration fees cannot be refunded once the registration is complete, even if you cancel the rest of the order. This is the registrar's condition, not ours.
• Renewal yearly, and at your initiative. We warn you before the term ends, and if it is not renewed you may lose the domain, and it becomes available to others.
• Rules ICANN requires correct details from you. and wrong details, or a refusal to confirm your email, may lead to the domain being suspended.
• Some extensions carry conditions of their own — among them .ma which is subject to the rules of ANRT Moroccan. We tell you about them before the purchase.
• A check does not reserve availability. someone else may register the domain in the seconds between your check and your payment, and then we offer you an alternative, or refund the price of the domain.

05Prices, payment and renewal

Prices are shown in US dollars, and do not include local taxes where these fall due on you. and payment is through PayPal — by bank card or from your account balance.

Your card details never pass through our servers at all. You enter them inside PayPal's window alone, and we see none of it.

• Setting up begins after the payment is confirmed, not before.
• Subscription does not renew itself. We warn you before it ends, by30 days, and renewing is your decision.
• When the term ends without renewal we keep your data 30 days and then delete it for good.
• We may change prices in future, and the change does not touch a term you have already paid for.
• Transfer fees, or exchange differences charged by your bank or by PayPal, fall to you.

06Refunds and cancellation

Hosting can be refunded within 14 days of the first payment, if the service does not suit you. After that, what has already passed is not refunded, and you may stop the renewal whenever you wish.

Refunds do not cover:

• domain registration or renewal fees.
• work already delivered on design and development projects.
• a service stopped because of a breach on your side Acceptable use.

And on design and development projects, if you stop the project after it has begun the completed stages are charged and the rest of the deposit is returned to you.

07Design and development projects

Every project begins with a written proposal setting out the scope, the stages, the timeline and the price. and whatever the proposal does not mention is not part of it.

• The deposit 50% of the project's value, and the rest follows the proposal's schedule.
• Revisions: The proposal includes two rounds of rounds of review for each stage. and anything beyond that is charged at a rate agreed in advance.
• Your side of the work is part of the schedule. a delay in your replies or your material delays delivery by the same amount.
• Acceptance: If your notes on a stage's delivery do not reach us within 7 days the stage is taken as accepted and we move on to the next.

And we may show the finished work in our portfolio, unless you ask otherwise in writing.

08Intellectual property

What you give us stays yours: your logo, your copy, your images, Your details. and we use it only to carry out the project.

And what we produce for you becomes yours — the designs and the code written specifically for your project — on payment of everything due. Before payment, ownership stays with us.

The following are excluded:

• our own tools and internal libraries which we reuse on other projects. you receive a perpetual licence to use them within your project, not ownership of them.
• open-source software, its themes and its plugins — these are governed by their own licences.
• fonts, images and assets bought under licence — these are governed by their owner's terms.

09Artificial intelligence in our services

Some of our services rely on AI models from outside providers — the chatbots, the analytics dashboards and the automations. and that means there are things you should know:

• The models' output is not guaranteed to be correct. it can be wrong, or invented. and it is not to be used on its own for a medical, legal or financial decision.
• We tell you which provider we use, and where your data is processed, before we commit to it.
• The responsibility for reviewing what is published in your name falls to you.

10Suspension and termination

We may suspend your service or end it in the following cases, with notice beforehand, except in urgent ones:

• non-payment once the warning period has passed.
• Breach Acceptable use.
• an order from a competent judicial authority.

And you may end your relationship with us whenever you wish. In every case we hand you your data — your files, your databases and your domain — within 7 days from your order, unless something is left unpaid.

11Limits of liability

We do everything we can, but nobody can promise a digital service with no failure. and so:

• Our total liability for any damage does not exceed what you paid us in the last twelve months for the service in dispute.
• We are not liable for indirect damage: lost profits, or a lost opportunity, or harm to reputation.
• We are not liable for what a third party outside our control causes: an outage at the infrastructure provider, or at the registrar, or at the payment gateway, or on the network.
• nor for what your own action causes: a plugin you installed, or a password you let out, or a change you made on the server.

And nothing in this clause removes a liability the law does not allow to be removed.

12Changes to these terms

We may update these terms whenever our services or the law change. The version in force is the one published here, with its date at the top of the page.

And when the change is materially — touching a price, a right, or a basic obligation — we write to your email before it takes effect, by30 days. and if it does not suit you, you may end the service and recover what you paid for a period you did not use.

13Governing law and settling disputes

These terms are governed by Moroccan law.

And if a disagreement arises, the first step is to write to us directly — most disagreements are settled by a conversation. And if it cannot be settled amicably within 30 days, jurisdiction lies with the courts of the Kingdom of Morocco.

14How to reach us

For questions about these terms, or about any clause in them:

• Email: hello@souhailagency.com
• WhatsApp: +212623563775
• or from the contact page.