Service

Chatbots SmartA chatbot is an automated assistant that answers your customers' recurring questions around the clock, and hands the case to a person when it cannot — so nobody waits until morning.

Automated assistants answering in Arabic and English, 24/7.

A three-dimensional phone with chat bubbles and a robot head
How we work

Project stages

01

Gathering the questions

We go through your past conversations and take out what is actually asked, not what we assume is.

A list of the real questions 2–3 days
02

Building the knowledge base

We turn your pages and documents into a source the bot reads from, so that it does not invent.

An ordered knowledge base 3–5 days
03

Designing the conversation

The tone of the reply, when it hands over to the team, and what it says when it does not know.

Written conversation paths 3–4 days
04

Connecting and trialling

Connected to the site or to WhatsApp, and tried internally before any customer sees it.

A bot running on a staging environment 4–6 days
05

Launch and tuning

We watch the first week and correct its answers against real questions.

A live bot + a performance report 3–5 days
Who it's for

This service is for you if…

The same question comes back every day

Your team writes the same answer dozens of times — we teach it to the bot once.

Your customers ask after hours

The messages wait for the morning, and the customer does not.

You sell in Arabic and in English

Answers in both languages without doubling the team.

Start now

Let us make something
your customers smile at.

A free first consultation · Reply within 1–24 hours.

Souhail Agency