{"id":2192,"date":"2026-08-07T18:43:42","date_gmt":"2026-08-07T17:43:42","guid":{"rendered":"https:\/\/souhailagency.com\/privacy\/"},"modified":"2026-08-12T20:18:00","modified_gmt":"2026-08-12T19:18:00","slug":"privacy","status":"publish","type":"page","link":"https:\/\/souhailagency.com\/en\/privacy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<section class=\"lg-top\">\n  <div class=\"container\">\n    <span class=\"kick\">Legal<\/span>\n    <h1>Privacy Policy<\/h1>\n    <span class=\"lg-date\">Last updated<i class=\"pt\">:<\/i> <b>13 August 2026<\/b><\/span>\n    <p class=\"lg-lede\">What we collect of your data<i class=\"pt\">,<\/i> and why<i class=\"pt\">,<\/i> who we share it with<i class=\"pt\">,<\/i> and when we delete it<i class=\"pt\">.<\/i> with no filler, and no terms that hide the meaning<i class=\"pt\">.<\/i><\/p>\n  <\/div>\n<\/section>\n\n<section class=\"pad\" style=\"padding-top:clamp(18px,2.2vw,28px)\">\n  <div class=\"container\">\n    <div class=\"lg-grid\">\n      <div>\n<section class=\"lg-s\"><h2 id=\"s1\"><i>01<\/i><span>Who processes your data<\/span><\/h2>\n\n<p>The controller of your personal data is <b>Souhail Agency<\/b><i class=\"pt\">,<\/i>\nMorocco<i class=\"pt\">.<\/i><\/p>\n<p>This policy explains what we collect and why<i class=\"pt\">,<\/i> who we share it with<i class=\"pt\">,<\/i>\nhow long we keep it<i class=\"pt\">,<\/i> and what your rights are<i class=\"pt\">.<\/i>\nIt covers our site and all of our services<i class=\"pt\">.<\/i><\/p>\n<div class=\"lg-note\"><span class=\"mk\"><svg viewbox=\"0 0 14 14\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.1\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 1.8 13 12.2H1z\"\/><path d=\"M7 5.6v3\"\/><path d=\"M7 10.2h.01\"\/><\/svg><\/span><span>The processing of personal data in Morocco is governed by <b>Law 09-08<\/b><i class=\"pt\">,<\/i> and overseen by <b>the National Commission for the Control of the Protection of Personal Data <span dir=\"ltr\" style=\"unicode-bidi:isolate\">(CNDP)<\/span><\/b><i class=\"pt\">.<\/i><\/span><\/div>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s2\"><i>02<\/i><span>What we collect<\/span><\/h2>\n\n<h3>What you give us yourself<\/h3>\n<ul>\n<li><b>account details<i class=\"pt\">:<\/i><\/b> Your name<i class=\"pt\">,<\/i> Your email<i class=\"pt\">,<\/i> your phone<i class=\"pt\">.<\/i><\/li>\n<li><b>Billing address<i class=\"pt\">:<\/i><\/b> Street<i class=\"pt\">,<\/i> City<i class=\"pt\">,<\/i>\nPostcode<i class=\"pt\">,<\/i> Country<i class=\"pt\">.<\/i><\/li>\n<li><b>what you write in our forms<i class=\"pt\">:<\/i><\/b> a description of your project<i class=\"pt\">,<\/i> your approximate budget<i class=\"pt\">,<\/i>\nand any details you share<i class=\"pt\">.<\/i><\/li>\n<li><b>your password<i class=\"pt\">:<\/i><\/b> we store them <b>hashed, not as text<\/b><i class=\"pt\">,<\/i>\nand we can neither read it nor recover it<i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<h3>What is collected automatically<\/h3>\n<ul>\n<li><b>server logs<i class=\"pt\">:<\/i><\/b> Address\n<span dir=\"ltr\" style=\"unicode-bidi:isolate\">IP<\/span><i class=\"pt\">,<\/i>\nbrowser type<i class=\"pt\">,<\/i> pages visited<i class=\"pt\">,<\/i> time of visit<i class=\"pt\">.<\/i>\nkept for security and for diagnosing faults<i class=\"pt\">.<\/i><\/li>\n<li><b>hosting usage data<i class=\"pt\">:<\/i><\/b> resource consumption and data transfer<i class=\"pt\">,<\/i>\nto keep track of your plan's limits<i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<h3>What we do not collect<\/h3>\n<p><b>Your bank card details never pass through our servers<i class=\"pt\">.<\/i><\/b>\nYou enter them inside PayPal's window<i class=\"pt\">,<\/i> and all that reaches us is that the payment went through, its amount and its reference<i class=\"pt\">.<\/i><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s3\"><i>03<\/i><span>Why we collect it<i class=\"pt\">,<\/i> and on what basis<\/span><\/h2>\n\n<div class=\"lg-wrap\"><table class=\"lg-tbl\">\n<thead><tr><th>Purpose<\/th><th>Data<\/th><th>Basis<\/th><\/tr><\/thead>\n<tbody>\n<tr><td>carrying out your order and setting up your service<\/td><td>Account<i class=\"pt\">,<\/i> Billing<i class=\"pt\">,<\/i> Domain<\/td>\n<td>performance of a contract between us<\/td><\/tr>\n<tr><td>issuing invoices and keeping them<\/td><td>Name<i class=\"pt\">,<\/i> Address<i class=\"pt\">,<\/i> Amounts<\/td>\n<td>a legal obligation (accounting and tax)<\/td><\/tr>\n<tr><td>answering your enquiries<\/td><td>Email<i class=\"pt\">,<\/i> Phone<i class=\"pt\">,<\/i> the text of the message<\/td>\n<td>legitimate interest<\/td><\/tr>\n<tr><td>server security and detecting attacks<\/td><td>the logs<i class=\"pt\">,<\/i>\n<span dir=\"ltr\" style=\"unicode-bidi:isolate\">IP<\/span><\/td><td>legitimate interest<\/td><\/tr>\n<tr><td>the newsletter<\/td><td>Email<\/td><td>your consent \u2014 which you may withdraw whenever you wish<\/td><\/tr>\n<tr><td>Registering the domain<\/td><td>Name<i class=\"pt\">,<\/i> Address<i class=\"pt\">,<\/i> Email<i class=\"pt\">,<\/i> Phone<\/td>\n<td>an obligation imposed by <span dir=\"ltr\" style=\"unicode-bidi:isolate\">ICANN<\/span><\/td><\/tr>\n<\/tbody><\/table><\/div>\n<p><b>We do not sell your data<i class=\"pt\">,<\/i> we do not rent it<i class=\"pt\">,<\/i> we do not trade in it<i class=\"pt\">.<\/i>\nand we do not use it for targeted advertising<i class=\"pt\">.<\/i><\/b><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s4\"><i>04<\/i><span>Who we share it with<\/span><\/h2>\n\n<p>We share the least that is needed<i class=\"pt\">,<\/i> and only with those without whom the service cannot run<i class=\"pt\">:<\/i><\/p>\n<div class=\"lg-wrap\"><table class=\"lg-tbl\">\n<thead><tr><th>Party<\/th><th>what reaches it<\/th><th>Why<\/th><\/tr><\/thead>\n<tbody>\n<tr><td><b>PayPal<\/b><\/td><td>Name<i class=\"pt\">,<\/i> Email<i class=\"pt\">,<\/i> Amount<\/td>\n<td>collecting the payment<\/td><\/tr>\n<tr><td><b>the domain registrar<\/b> <b>Spaceship<\/b><\/td>\n<td>the domain owner's details in full<\/td><td>registering the domain in your name<\/td><\/tr>\n<tr><td><b>the infrastructure provider<\/b> <b>Spaceship<\/b><\/td><td>server data and logs<\/td>\n<td>running the servers<\/td><\/tr>\n<tr><td><b>the mail provider<\/b> <b>Hostinger<\/b><\/td><td>the address and the content of the messages<\/td>\n<td>sending alerts and invoices<\/td><\/tr>\n<\/tbody><\/table><\/div>\n<p>We also disclose it <b>if the law requires us to<\/b> or a competent judicial order does<i class=\"pt\">.<\/i><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s5\"><i>05<\/i><span>Domains and the <span dir=\"ltr\" style=\"unicode-bidi:isolate\">WHOIS<\/span><\/span><\/h2>\n\n<p>This clause deserves a paragraph of its own<i class=\"pt\">,<\/i> because it takes many people by surprise<i class=\"pt\">.<\/i><\/p>\n<p>Registering any domain requires you to provide <b>a correct name, address, email and telephone<\/b><i class=\"pt\">,<\/i>\nand this is the rule of <span dir=\"ltr\" style=\"unicode-bidi:isolate\">ICANN<\/span> not ours<i class=\"pt\">.<\/i>\nThese details are sent to the registrar, and behind it to the extension's registry<i class=\"pt\">.<\/i><\/p>\n<ul>\n<li>Most often, today, these details are <b>not published publicly<\/b><i class=\"pt\">,<\/i>\nbut they stay held by the registrar and are disclosed on a legal request<i class=\"pt\">.<\/i><\/li>\n<li>Some extensions \u2014 country extensions among them \u2014 <b>do publish some details publicly<\/b><i class=\"pt\">,<\/i>\nand we tell you so before the purchase<i class=\"pt\">.<\/i><\/li>\n<li>Service <b>Hiding the owner's details<\/b> is available for some extensions<i class=\"pt\">.<\/i> Ask us<i class=\"pt\">.<\/i><\/li>\n<li>Wrong details may lead to <b>the domain being suspended<\/b><i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s6\"><i>06<\/i><span>How long we keep it<\/span><\/h2>\n\n<div class=\"lg-wrap\"><table class=\"lg-tbl\">\n<thead><tr><th>Data<\/th><th>Term<\/th><th>Why<\/th><\/tr><\/thead>\n<tbody>\n<tr><td>the account and its details<\/td><td>as long as your account exists<i class=\"pt\">,<\/i> then <b>30 days<\/b><\/td>\n<td>so that you can come back without losing anything<\/td><\/tr>\n<tr><td>invoices and accounting records<\/td><td><b>10 years<\/b><\/td><td>a period the law imposes<\/td><\/tr>\n<tr><td>the backups<\/td><td><b>14 days<\/b><\/td><td>recovery after a failure<\/td><\/tr>\n<tr><td>server logs<\/td><td><b>90 days<\/b><\/td><td>security and fault diagnosis<\/td><\/tr>\n<tr><td>contact messages<\/td><td><b>Two years<\/b><\/td><td>following your request and its context<\/td><\/tr>\n<\/tbody><\/table><\/div>\n<p>Once the period is over it is deleted for good, or made anonymous<i class=\"pt\">.<\/i><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s7\"><i>07<\/i><span>Your rights<\/span><\/h2>\n\n<p>Your data is yours<i class=\"pt\">,<\/i> and over it you have the right<i class=\"pt\">:<\/i><\/p>\n<ul>\n<li><b>Access<i class=\"pt\">:<\/i><\/b> to ask for a copy of what we hold about you<i class=\"pt\">.<\/i><\/li>\n<li><b>Rectification<i class=\"pt\">:<\/i><\/b> to correct whatever is wrong or incomplete<i class=\"pt\">.<\/i><\/li>\n<li><b>Erasure<i class=\"pt\">:<\/i><\/b> to ask for it to be erased<i class=\"pt\">,<\/i>\nso far as no legal obligation, such as keeping invoices, prevents it<i class=\"pt\">.<\/i><\/li>\n<li><b>Objection<i class=\"pt\">:<\/i><\/b> to object to processing that rests on a legitimate interest<i class=\"pt\">.<\/i><\/li>\n<li><b>Withdrawing consent<i class=\"pt\">:<\/i><\/b> for everything built on your consent \u2014 the newsletter, for one<i class=\"pt\">.<\/i><\/li>\n<li><b>Portability<i class=\"pt\">:<\/i><\/b> to receive your data in a form a machine can read<i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<p>Write to us at <a href=\"mailto:hello@souhailagency.com\">hello@souhailagency.com<\/a>\nand we reply within <span dir=\"ltr\" style=\"unicode-bidi:isolate\">30<\/span> days at most<i class=\"pt\">.<\/i>\nWe may ask for something that proves who you are<i class=\"pt\">,<\/i> to protect your account from someone else asking for your data<i class=\"pt\">.<\/i><\/p>\n<p>And if our answer does not satisfy you<i class=\"pt\">,<\/i> you may complain to\n<b><span dir=\"ltr\" style=\"unicode-bidi:isolate\">CNDP<\/span><\/b><i class=\"pt\">.<\/i><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s8\"><i>08<\/i><span>How we protect it<\/span><\/h2>\n\n<ul>\n<li>The connection to our site and our panels <b>encrypted<\/b>\n(<span dir=\"ltr\" style=\"unicode-bidi:isolate\">HTTPS\/TLS<\/span>)<i class=\"pt\">.<\/i><\/li>\n<li>Passwords <b>segmented<\/b> with a modern algorithm<i class=\"pt\">,<\/i>\nso neither we nor anyone who reaches the database can see them<i class=\"pt\">.<\/i><\/li>\n<li>Access to client data is limited to whoever needs it for their work<i class=\"pt\">.<\/i><\/li>\n<li>Regular, encrypted backups<i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<p>Even so<i class=\"pt\">,<\/i> <b>No system is a hundred per cent secure<i class=\"pt\">.<\/i><\/b>\nand if a breach touching your data occurs<i class=\"pt\">,<\/i> we tell you, and we tell\n<span dir=\"ltr\" style=\"unicode-bidi:isolate\">CNDP<\/span>\nas quickly as we can<i class=\"pt\">,<\/i> and we explain what happened and what we are doing about it<i class=\"pt\">.<\/i><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s9\"><i>09<\/i><span>Cookies<\/span><\/h2>\n\n<p>Our site uses as few of them as it can<i class=\"pt\">:<\/i><\/p>\n<ul>\n<li><b>Essential<i class=\"pt\">:<\/i><\/b> to keep your session alive while you book, and to hold your choices between the steps<i class=\"pt\">.<\/i>\nThe site does not work without them, and they need no consent<i class=\"pt\">.<\/i><\/li>\n<li><b>Analytics<i class=\"pt\">:<\/i><\/b> We use no analytics or tracking tool \u2014 no Google Analytics, no advertising pixel, nothing of the kind<i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<p>You can delete them, or block them from your browser's settings<i class=\"pt\">,<\/i>\nbearing in mind that blocking the necessary ones stops a booking from completing<i class=\"pt\">.<\/i><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s10\"><i>10<\/i><span>Transferring data outside Morocco<\/span><\/h2>\n\n<p>Some of our providers \u2014 PayPal and the server provider among them \u2014 process data\n<b>outside Morocco<\/b><i class=\"pt\">.<\/i><\/p>\n<p>We choose those who offer suitable protection guarantees<i class=\"pt\">,<\/i>\nand we follow the transfer procedures required by Law 09-08, and the approval of\n<span dir=\"ltr\" style=\"unicode-bidi:isolate\">CNDP<\/span> where these are required<i class=\"pt\">.<\/i><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s11\"><i>11<\/i><span>Children<\/span><\/h2>\n\n<p>Our services are aimed at companies and professionals<i class=\"pt\">,<\/i> and we do not deal with anyone under\n<span dir=\"ltr\" style=\"unicode-bidi:isolate\">18<\/span> year<i class=\"pt\">.<\/i>\nWe do not knowingly collect children's data<i class=\"pt\">.<\/i>\nand if data of that kind reaches us<i class=\"pt\">,<\/i> we delete it as soon as we know<i class=\"pt\">.<\/i><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s12\"><i>12<\/i><span>Changes to this policy<\/span><\/h2>\n\n<p>We may update it whenever our services or the law change<i class=\"pt\">.<\/i>\nThe version in force is the one published here, with its date at the top<i class=\"pt\">.<\/i><\/p>\n<p>And when the change is material \u2014 a new purpose for the processing<i class=\"pt\">,<\/i> or sharing with a new party \u2014\nwe write to your email before it takes effect<i class=\"pt\">.<\/i><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s13\"><i>13<\/i><span>How to reach us<\/span><\/h2>\n\n<p>For any question about your data, or to exercise any of your rights<i class=\"pt\">:<\/i><\/p>\n<ul>\n<li>Email<i class=\"pt\">:<\/i> <a href=\"mailto:hello@souhailagency.com\">hello@souhailagency.com<\/a><\/li>\n<li>WhatsApp<i class=\"pt\">:<\/i> <a href=\"https:\/\/wa.me\/212623563775\" target=\"_blank\" rel=\"noopener\"\n><span dir=\"ltr\" style=\"unicode-bidi:isolate\">+212623563775<\/span><\/a><\/li>\n<li>or from <a href=\"\/en\/contact-ar.html\/\">the contact page<\/a><i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<p>Read also <a href=\"\/en\/terms.html\/\">Terms of Use<\/a><i class=\"pt\">.<\/i><\/p>\n<\/section>\n      <\/div>\n      <nav class=\"lg-toc\" aria-label=\"Page contents\">\n        <b>Contents<\/b>\n        <ol><li><a href=\"#s1\"><i>01<\/i><span>Who processes your data<\/span><\/a><\/li><li><a href=\"#s2\"><i>02<\/i><span>What we collect<\/span><\/a><\/li><li><a href=\"#s3\"><i>03<\/i><span>Why we collect it<i class=\"pt\">,<\/i> and on what basis<\/span><\/a><\/li><li><a href=\"#s4\"><i>04<\/i><span>Who we share it with<\/span><\/a><\/li><li><a href=\"#s5\"><i>05<\/i><span>Domains and the <span dir=\"ltr\" style=\"unicode-bidi:isolate\">WHOIS<\/span><\/span><\/a><\/li><li><a href=\"#s6\"><i>06<\/i><span>How long we keep it<\/span><\/a><\/li><li><a href=\"#s7\"><i>07<\/i><span>Your rights<\/span><\/a><\/li><li><a href=\"#s8\"><i>08<\/i><span>How we protect it<\/span><\/a><\/li><li><a href=\"#s9\"><i>09<\/i><span>Cookies<\/span><\/a><\/li><li><a href=\"#s10\"><i>10<\/i><span>Transferring data outside Morocco<\/span><\/a><\/li><li><a href=\"#s11\"><i>11<\/i><span>Children<\/span><\/a><\/li><li><a href=\"#s12\"><i>12<\/i><span>Changes to this policy<\/span><\/a><\/li><li><a href=\"#s13\"><i>13<\/i><span>How to reach us<\/span><\/a><\/li><\/ol>\n      <\/nav>\n    <\/div>\n\n    <div class=\"lg-cta\">\n      <h3>A question about a clause?<\/h3>\n      <p>Write to us and we will explain it plainly<i class=\"pt\">.<\/i>\n      And if a clause matters to your project<i class=\"pt\">,<\/i> we write an annex for it into the contract<i class=\"pt\">.<\/i><\/p>\n      <a href=\"\/en\/contact-ar.html\/\" class=\"btn btn-primary\">Contact us<span class=\"ico\"><svg class=\"sa-arw\" viewbox=\"0 0 24 24\" fill=\"none\" aria-hidden=\"true\"><path d=\"M19 12H5M12 19l-7-7 7-7\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><\/a>\n    <\/div>\n  <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2192","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/souhailagency.com\/en\/wp-json\/wp\/v2\/pages\/2192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/souhailagency.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/souhailagency.com\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/souhailagency.com\/en\/wp-json\/wp\/v2\/comments?post=2192"}],"version-history":[{"count":1,"href":"https:\/\/souhailagency.com\/en\/wp-json\/wp\/v2\/pages\/2192\/revisions"}],"predecessor-version":[{"id":2298,"href":"https:\/\/souhailagency.com\/en\/wp-json\/wp\/v2\/pages\/2192\/revisions\/2298"}],"wp:attachment":[{"href":"https:\/\/souhailagency.com\/en\/wp-json\/wp\/v2\/media?parent=2192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}