{"id":2191,"date":"2026-08-07T18:43:41","date_gmt":"2026-08-07T17:43:41","guid":{"rendered":"https:\/\/souhailagency.com\/terms\/"},"modified":"2026-08-12T20:18:00","modified_gmt":"2026-08-12T19:18:00","slug":"terms","status":"publish","type":"page","link":"https:\/\/souhailagency.com\/en\/terms\/","title":{"rendered":"Terms of Use"},"content":{"rendered":"<section class=\"lg-top\">\n  <div class=\"container\">\n    <span class=\"kick\">Legal<\/span>\n    <h1>Terms of Use<\/h1>\n    <span class=\"lg-date\">Last updated<i class=\"pt\">:<\/i> <b>13 August 2026<\/b><\/span>\n    <p class=\"lg-lede\">What you can expect from us<i class=\"pt\">,<\/i> and what we expect from you<i class=\"pt\">.<\/i> We have written them in plain language, because a term you do not understand protects neither you nor us<i class=\"pt\">.<\/i><\/p>\n  <\/div>\n<\/section>\n\n<section class=\"pad\" style=\"padding-top:clamp(18px,2.2vw,28px)\">\n  <div class=\"container\">\n    <div class=\"lg-grid\">\n      <div>\n<section class=\"lg-s\"><h2 id=\"s1\"><i>01<\/i><span>Who we are, and what these terms cover<\/span><\/h2>\n\n<p><b>Souhail Agency<\/b> a digital agency based in Morocco<i class=\"pt\">.<\/i>\nreferred to in this document as \u201cwe\u201d or \u201cthe agency\u201d<i class=\"pt\">,<\/i> and to you as \u201cthe client\u201d<i class=\"pt\">.<\/i><\/p>\n<p>These terms apply to everything we provide<i class=\"pt\">:<\/i> interface and user experience design<i class=\"pt\">,<\/i>\nweb and WordPress development<i class=\"pt\">,<\/i> AI dashboards<i class=\"pt\">,<\/i>\nchatbots<i class=\"pt\">,<\/i> Automation<i class=\"pt\">,<\/i> and hosting<i class=\"pt\">.<\/i><\/p>\n<p>By using our site or buying any service<i class=\"pt\">,<\/i> you have accepted these terms<i class=\"pt\">.<\/i>\nIf you do not accept them, do not use the service<i class=\"pt\">.<\/i><\/p>\n<p>And when we sign <b>a separate contract<\/b> for a project<i class=\"pt\">,<\/i> with you, the contract governs wherever the two differ<i class=\"pt\">,<\/i>\nand these terms remain in force for whatever it does not mention<i class=\"pt\">.<\/i><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s2\"><i>02<\/i><span>your account<\/span><\/h2>\n\n<p>Some of our services need an account<i class=\"pt\">,<\/i> the hosting control panel among them<i class=\"pt\">.<\/i>\nThe username is your email address<i class=\"pt\">,<\/i> and you are the one who chooses the password<i class=\"pt\">.<\/i><\/p>\n<p><b>We do not see your password and cannot read it<\/b> \u2014 it is stored hashed, not as text<i class=\"pt\">.<\/i>\nwhich is why we cannot send it to you<i class=\"pt\">,<\/i> we give you a way to set a new one instead<i class=\"pt\">.<\/i><\/p>\n<ul>\n<li>You are responsible for everything that happens in your account<i class=\"pt\">,<\/i> and for keeping your password secret<i class=\"pt\">.<\/i><\/li>\n<li>Tell us at once if you suspect anyone has reached your account<i class=\"pt\">.<\/i><\/li>\n<li>The details you give us must be <b>correct and up to date<\/b><i class=\"pt\">,<\/i>\nyour email above all \u2014 alerts and invoices arrive on it<i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s3\"><i>03<\/i><span>Hosting<\/span><\/h2>\n\n<h3>What we guarantee<\/h3>\n<p>We aim to keep your service available <b>99.9%<\/b> per month<i class=\"pt\">,<\/i>\nMaintenance announced in advance is not counted against this figure<i class=\"pt\">,<\/i>\nnor are failures outside our control, such as an outage at the infrastructure provider or on the network<i class=\"pt\">.<\/i><\/p>\n<h3>Backups<\/h3>\n<p>We take backups <b>daily<\/b> and keep them <b>14 days<\/b><i class=\"pt\">.<\/i><\/p>\n<div class=\"lg-note\"><span class=\"mk\"><svg viewbox=\"0 0 14 14\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.1\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 1.8 13 12.2H1z\"\/><path d=\"M7 5.6v3\"\/><path d=\"M7 10.2h.01\"\/><\/svg><\/span><span><b>A backup is not a substitute for a copy of your own<i class=\"pt\">.<\/i><\/b> Keep a copy of your data outside our servers<i class=\"pt\">,<\/i> liability for the loss of data we were not told about in time is limited by the clause on <a href=\"#s11\">Limits of liability<\/a><i class=\"pt\">.<\/i><\/span><\/div>\n<h3>Acceptable use<\/h3>\n<p>The server's resources are shared with our network and bounded by your plan<i class=\"pt\">.<\/i> The following are not allowed on our servers<i class=\"pt\">:<\/i><\/p>\n<ul>\n<li>sending spam<i class=\"pt\">,<\/i> or any bulk mail without the recipients' prior consent<i class=\"pt\">.<\/i><\/li>\n<li>hosting malware<i class=\"pt\">,<\/i> or phishing pages<i class=\"pt\">,<\/i> or intrusion tools<i class=\"pt\">.<\/i><\/li>\n<li>content that infringes someone else's intellectual property<i class=\"pt\">.<\/i><\/li>\n<li>content contrary to Moroccan law<i class=\"pt\">,<\/i> or content that abuses minors<i class=\"pt\">.<\/i><\/li>\n<li>mining<i class=\"pt\">,<\/i> or anything that consumes the server's resources to the harm of others on the network<i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<p>When we spot a breach we write to you and give you time to put it right<i class=\"pt\">.<\/i>\nAnd where the danger is immediate \u2014 malware spreading<i class=\"pt\">,<\/i> or an attack coming from your server \u2014\n<b>we stop the service at once<\/b> and tell you afterwards<i class=\"pt\">.<\/i><\/p>\n<h3>Your content, your responsibility<\/h3>\n<p>You own what you upload and you are responsible for it<i class=\"pt\">.<\/i>\nWe do not review clients' content and we do not monitor it<i class=\"pt\">,<\/i> but we act when a documented report reaches us<i class=\"pt\">.<\/i><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s4\"><i>04<\/i><span>Domains<\/span><\/h2>\n\n<p>When we register a domain for you<i class=\"pt\">,<\/i> we do it through an accredited registrar<i class=\"pt\">,<\/i>\nand<b>It is registered in your name, not in ours<\/b><i class=\"pt\">.<\/i> its ownership is entirely yours<i class=\"pt\">,<\/i>\nand you can move it to any other provider whenever you wish<i class=\"pt\">.<\/i><\/p>\n<div class=\"lg-note\"><span class=\"mk\"><svg viewbox=\"0 0 14 14\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.1\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M7 1.8 13 12.2H1z\"\/><path d=\"M7 5.6v3\"\/><path d=\"M7 10.2h.01\"\/><\/svg><\/span><span><b>A domain is not hosting<i class=\"pt\">.<\/i><\/b> cancelling the hosting does not cancel your domain<i class=\"pt\">,<\/i> and it stays in your name until its term ends<i class=\"pt\">.<\/i><\/span><\/div>\n<ul>\n<li><b>Registration fees cannot be refunded<\/b> once the registration is complete<i class=\"pt\">,<\/i>\neven if you cancel the rest of the order<i class=\"pt\">.<\/i> This is the registrar's condition, not ours<i class=\"pt\">.<\/i><\/li>\n<li>Renewal <b>yearly, and at your initiative<\/b><i class=\"pt\">.<\/i> We warn you before the term ends<i class=\"pt\">,<\/i>\nand if it is not renewed you may lose the domain, and it becomes available to others<i class=\"pt\">.<\/i><\/li>\n<li>Rules <span dir=\"ltr\" style=\"unicode-bidi:isolate\">ICANN<\/span> requires correct details from you<i class=\"pt\">.<\/i>\nand wrong details, or a refusal to confirm your email, may lead to <b>the domain being suspended<\/b><i class=\"pt\">.<\/i><\/li>\n<li>Some extensions carry conditions of their own \u2014 among them\n<span dir=\"ltr\" style=\"unicode-bidi:isolate\">.ma<\/span> which is subject to the rules of\n<span dir=\"ltr\" style=\"unicode-bidi:isolate\">ANRT<\/span> Moroccan<i class=\"pt\">.<\/i>\nWe tell you about them before the purchase<i class=\"pt\">.<\/i><\/li>\n<li>A check does not reserve availability<i class=\"pt\">.<\/i> someone else may register the domain in the seconds between your check and your payment<i class=\"pt\">,<\/i>\nand then we offer you an alternative, or refund the price of the domain<i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s5\"><i>05<\/i><span>Prices, payment and renewal<\/span><\/h2>\n\n<p>Prices are shown in US dollars<i class=\"pt\">,<\/i> and do not include local taxes where these fall due on you<i class=\"pt\">.<\/i>\nand payment is through <b>PayPal<\/b> \u2014 by bank card or from your account balance<i class=\"pt\">.<\/i><\/p>\n<p><b>Your card details never pass through our servers at all<i class=\"pt\">.<\/i><\/b>\nYou enter them inside PayPal's window alone<i class=\"pt\">,<\/i> and we see none of it<i class=\"pt\">.<\/i><\/p>\n<ul>\n<li>Setting up begins <b>after the payment is confirmed<\/b><i class=\"pt\">,<\/i> not before<i class=\"pt\">.<\/i><\/li>\n<li>Subscription <b>does not renew itself<\/b><i class=\"pt\">.<\/i> We warn you before it ends, by<b>30 days<\/b><i class=\"pt\">,<\/i>\nand renewing is your decision<i class=\"pt\">.<\/i><\/li>\n<li>When the term ends without renewal we keep your data <b>30 days<\/b> and then delete it for good<i class=\"pt\">.<\/i><\/li>\n<li>We may change prices in future<i class=\"pt\">,<\/i> and the change does not touch a term you have already paid for<i class=\"pt\">.<\/i><\/li>\n<li>Transfer fees, or exchange differences charged by your bank or by PayPal, fall to you<i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s6\"><i>06<\/i><span>Refunds and cancellation<\/span><\/h2>\n\n<p>Hosting can be refunded within <b>14 days of the first payment<\/b><i class=\"pt\">,<\/i>\nif the service does not suit you<i class=\"pt\">.<\/i> After that, what has already passed is not refunded<i class=\"pt\">,<\/i>\nand you may stop the renewal whenever you wish<i class=\"pt\">.<\/i><\/p>\n<p><b>Refunds do not cover<\/b><i class=\"pt\">:<\/i><\/p>\n<ul>\n<li>domain registration or renewal fees<i class=\"pt\">.<\/i><\/li>\n<li>work already delivered on design and development projects<i class=\"pt\">.<\/i><\/li>\n<li>a service stopped because of a breach on your side <a href=\"#s3\">Acceptable use<\/a><i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<p>And on design and development projects<i class=\"pt\">,<\/i> if you stop the project after it has begun\nthe completed stages are charged and the rest of the deposit is returned to you<i class=\"pt\">.<\/i><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s7\"><i>07<\/i><span>Design and development projects<\/span><\/h2>\n\n<p>Every project begins with a written proposal setting out <b>the scope, the stages, the timeline and the price<\/b><i class=\"pt\">.<\/i>\nand whatever the proposal does not mention is not part of it<i class=\"pt\">.<\/i><\/p>\n<ul>\n<li><b>The deposit<\/b> <b>50%<\/b> of the project's value<i class=\"pt\">,<\/i> and the rest follows the proposal's schedule<i class=\"pt\">.<\/i><\/li>\n<li><b>Revisions<\/b><i class=\"pt\">:<\/i> The proposal includes <b>two rounds of<\/b> rounds of review for each stage<i class=\"pt\">.<\/i>\nand anything beyond that is charged at a rate agreed in advance<i class=\"pt\">.<\/i><\/li>\n<li><b>Your side of the work is part of the schedule<\/b><i class=\"pt\">.<\/i> a delay in your replies or your material delays delivery by the same amount<i class=\"pt\">.<\/i><\/li>\n<li><b>Acceptance<\/b><i class=\"pt\">:<\/i> If your notes on a stage's delivery do not reach us within <b>7 days<\/b>\nthe stage is taken as accepted and we move on to the next<i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<p>And we may show the finished work in <b>our portfolio<\/b><i class=\"pt\">,<\/i>\nunless you ask otherwise in writing<i class=\"pt\">.<\/i><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s8\"><i>08<\/i><span>Intellectual property<\/span><\/h2>\n\n<p><b>What you give us stays yours<\/b><i class=\"pt\">:<\/i> your logo<i class=\"pt\">,<\/i> your copy<i class=\"pt\">,<\/i>\nyour images<i class=\"pt\">,<\/i> Your details<i class=\"pt\">.<\/i> and we use it only to carry out the project<i class=\"pt\">.<\/i><\/p>\n<p><b>And what we produce for you becomes yours<\/b> \u2014 the designs and the code written specifically for your project \u2014\n<b>on payment of everything due<\/b><i class=\"pt\">.<\/i> Before payment, ownership stays with us<i class=\"pt\">.<\/i><\/p>\n<p>The following are excluded<i class=\"pt\">:<\/i><\/p>\n<ul>\n<li><b>our own tools and internal libraries<\/b> which we reuse on other projects<i class=\"pt\">.<\/i>\nyou receive a perpetual licence to use them within your project<i class=\"pt\">,<\/i> not ownership of them<i class=\"pt\">.<\/i><\/li>\n<li>open-source software, its themes and its plugins \u2014 these are governed by their own licences<i class=\"pt\">.<\/i><\/li>\n<li>fonts, images and assets bought under licence \u2014 these are governed by their owner's terms<i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s9\"><i>09<\/i><span>Artificial intelligence in our services<\/span><\/h2>\n\n<p>Some of our services rely on AI models from outside providers \u2014 the chatbots,\nthe analytics dashboards and the automations<i class=\"pt\">.<\/i> and that means there are things you should know<i class=\"pt\">:<\/i><\/p>\n<ul>\n<li><b>The models' output is not guaranteed to be correct<i class=\"pt\">.<\/i><\/b>\nit can be wrong, or invented<i class=\"pt\">.<\/i> and it is not to be used on its own for a medical, legal or financial decision<i class=\"pt\">.<\/i><\/li>\n<li>We tell you which provider we use, and where your data is processed, before we commit to it<i class=\"pt\">.<\/i><\/li>\n<li>The responsibility for reviewing what is published in your name falls to you<i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s10\"><i>10<\/i><span>Suspension and termination<\/span><\/h2>\n\n<p>We may suspend your service or end it in the following cases<i class=\"pt\">,<\/i>\nwith notice beforehand, except in urgent ones<i class=\"pt\">:<\/i><\/p>\n<ul>\n<li>non-payment once the warning period has passed<i class=\"pt\">.<\/i><\/li>\n<li>Breach <a href=\"#s3\">Acceptable use<\/a><i class=\"pt\">.<\/i><\/li>\n<li>an order from a competent judicial authority<i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<p>And you may end your relationship with us whenever you wish<i class=\"pt\">.<\/i>\nIn every case <b>we hand you your data<\/b> \u2014 your files, your databases and your domain \u2014 within <b>7 days<\/b>\nfrom your order<i class=\"pt\">,<\/i> unless something is left unpaid<i class=\"pt\">.<\/i><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s11\"><i>11<\/i><span>Limits of liability<\/span><\/h2>\n\n<p>We do everything we can<i class=\"pt\">,<\/i> but nobody can promise a digital service with no failure<i class=\"pt\">.<\/i>\nand so<i class=\"pt\">:<\/i><\/p>\n<ul>\n<li>Our total liability for any damage <b>does not exceed what you paid us in the last twelve months<\/b>\nfor the service in dispute<i class=\"pt\">.<\/i><\/li>\n<li>We are not liable for indirect damage<i class=\"pt\">:<\/i> lost profits<i class=\"pt\">,<\/i>\nor a lost opportunity<i class=\"pt\">,<\/i> or harm to reputation<i class=\"pt\">.<\/i><\/li>\n<li>We are not liable for what a third party outside our control causes<i class=\"pt\">:<\/i> an outage at the infrastructure provider<i class=\"pt\">,<\/i>\nor at the registrar<i class=\"pt\">,<\/i> or at the payment gateway<i class=\"pt\">,<\/i> or on the network<i class=\"pt\">.<\/i><\/li>\n<li>nor for what your own action causes<i class=\"pt\">:<\/i> a plugin you installed<i class=\"pt\">,<\/i>\nor a password you let out<i class=\"pt\">,<\/i> or a change you made on the server<i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<p>And nothing in this clause removes a liability the law does not allow to be removed<i class=\"pt\">.<\/i><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s12\"><i>12<\/i><span>Changes to these terms<\/span><\/h2>\n\n<p>We may update these terms whenever our services or the law change<i class=\"pt\">.<\/i>\nThe version in force is the one published here<i class=\"pt\">,<\/i> with its date at the top of the page<i class=\"pt\">.<\/i><\/p>\n<p>And when the change is <b>materially<\/b> \u2014 touching a price, a right, or a basic obligation \u2014\nwe write to your email before it takes effect, by<b>30 days<\/b><i class=\"pt\">.<\/i>\nand if it does not suit you<i class=\"pt\">,<\/i> you may end the service and recover what you paid for a period you did not use<i class=\"pt\">.<\/i><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s13\"><i>13<\/i><span>Governing law and settling disputes<\/span><\/h2>\n\n<p>These terms are governed <b>by Moroccan law<\/b><i class=\"pt\">.<\/i><\/p>\n<p>And if a disagreement arises<i class=\"pt\">,<\/i> the first step is to write to us directly \u2014 most disagreements are settled by a conversation<i class=\"pt\">.<\/i>\nAnd if it cannot be settled amicably within <b>30 days<\/b><i class=\"pt\">,<\/i>\njurisdiction lies with the courts of the Kingdom of Morocco<i class=\"pt\">.<\/i><\/p>\n<\/section>\n<section class=\"lg-s\"><h2 id=\"s14\"><i>14<\/i><span>How to reach us<\/span><\/h2>\n\n<p>For questions about these terms, or about any clause in them<i class=\"pt\">:<\/i><\/p>\n<ul>\n<li>Email<i class=\"pt\">:<\/i> <a href=\"mailto:hello@souhailagency.com\">hello@souhailagency.com<\/a><\/li>\n<li>WhatsApp<i class=\"pt\">:<\/i> <a href=\"https:\/\/wa.me\/212623563775\" target=\"_blank\" rel=\"noopener\"\n><span dir=\"ltr\" style=\"unicode-bidi:isolate\">+212623563775<\/span><\/a><\/li>\n<li>or from <a href=\"\/en\/contact-ar.html\/\">the contact page<\/a><i class=\"pt\">.<\/i><\/li>\n<\/ul>\n<\/section>\n      <\/div>\n      <nav class=\"lg-toc\" aria-label=\"Page contents\">\n        <b>Contents<\/b>\n        <ol><li><a href=\"#s1\"><i>01<\/i><span>Who we are, and what these terms cover<\/span><\/a><\/li><li><a href=\"#s2\"><i>02<\/i><span>your account<\/span><\/a><\/li><li><a href=\"#s3\"><i>03<\/i><span>Hosting<\/span><\/a><\/li><li><a href=\"#s4\"><i>04<\/i><span>Domains<\/span><\/a><\/li><li><a href=\"#s5\"><i>05<\/i><span>Prices, payment and renewal<\/span><\/a><\/li><li><a href=\"#s6\"><i>06<\/i><span>Refunds and cancellation<\/span><\/a><\/li><li><a href=\"#s7\"><i>07<\/i><span>Design and development projects<\/span><\/a><\/li><li><a href=\"#s8\"><i>08<\/i><span>Intellectual property<\/span><\/a><\/li><li><a href=\"#s9\"><i>09<\/i><span>Artificial intelligence in our services<\/span><\/a><\/li><li><a href=\"#s10\"><i>10<\/i><span>Suspension and termination<\/span><\/a><\/li><li><a href=\"#s11\"><i>11<\/i><span>Limits of liability<\/span><\/a><\/li><li><a href=\"#s12\"><i>12<\/i><span>Changes to these terms<\/span><\/a><\/li><li><a href=\"#s13\"><i>13<\/i><span>Governing law and settling disputes<\/span><\/a><\/li><li><a href=\"#s14\"><i>14<\/i><span>How to reach us<\/span><\/a><\/li><\/ol>\n      <\/nav>\n    <\/div>\n\n    <div class=\"lg-cta\">\n      <h3>A question about a clause?<\/h3>\n      <p>Write to us and we will explain it plainly<i class=\"pt\">.<\/i>\n      And if a clause matters to your project<i class=\"pt\">,<\/i> we write an annex for it into the contract<i class=\"pt\">.<\/i><\/p>\n      <a href=\"\/en\/contact-ar.html\/\" class=\"btn btn-primary\">Contact us<span class=\"ico\"><svg class=\"sa-arw\" viewbox=\"0 0 24 24\" fill=\"none\" aria-hidden=\"true\"><path d=\"M19 12H5M12 19l-7-7 7-7\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span><\/a>\n    <\/div>\n  <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2191","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/souhailagency.com\/en\/wp-json\/wp\/v2\/pages\/2191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/souhailagency.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/souhailagency.com\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/souhailagency.com\/en\/wp-json\/wp\/v2\/comments?post=2191"}],"version-history":[{"count":1,"href":"https:\/\/souhailagency.com\/en\/wp-json\/wp\/v2\/pages\/2191\/revisions"}],"predecessor-version":[{"id":2297,"href":"https:\/\/souhailagency.com\/en\/wp-json\/wp\/v2\/pages\/2191\/revisions\/2297"}],"wp:attachment":[{"href":"https:\/\/souhailagency.com\/en\/wp-json\/wp\/v2\/media?parent=2191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}